MYOB ACUMATICA - FIELD SERVICE MANAGEMENT

ERP Built For
Field Service
Operations

From work order dispatch to on-site billing, MYOB Acumatica gives field service businesses in Australia, PNG and the Pacific a single system to manage jobs, people and compliance.

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Faster Billing Cycles

Auto-invoicing on job completion means invoices reach clients within hours of sign-off. Eliminate end-of-month billing batches and improve cash flow.

Full Field Visibility

Live dispatch dashboards show every job, every technician and every status update in real time, so your coordinators manage with confidence.

Built for AUS, PNG & Pacific

One platform covering multi-region payroll compliance, multi-currency billing and multi-entity reporting — wherever your field service operation runs.

PLATFORM CAPABILITIES

Everything Your
Field Service Demands

Work Order Management

Create, assign and track work orders from a single system. Capture all job details — scope, assets, parts, time and completion status — and link them directly to your customer and financial records.

Create and prioritise work orders by urgency, customer or asset type
Attach service history, site documentation and safety requirements per job
Track job status from open to close with automated status updates
Link work orders to contracts, warranties and SLA commitments
Capture technician notes, photos and sign-offs in the field
Trigger invoicing automatically on job completion

Full Job Lifecycle

Asset Management

SLA Monitoring

Document Capture

Scheduling & Dispatch

Allocate the right technician to the right job based on skills, location and availability. Real-time dispatch tools give your coordinators full visibility across the entire field workforce.

Visual drag-and-drop dispatch board with live technician status
Skills-based assignment to match job requirements with qualified staff
Route optimisation to reduce travel time and fuel costs
Automated job notifications sent directly to field technicians
Manage recurring scheduled maintenance and preventive service runs
Handle emergency callouts and rescheduling without losing visibility

Dispatch Board

Skills Matching

Route Planning

Recurring Jobs

Mobile Field Access

Put the full power of MYOB Acumatica in your technicians' hands. The mobile app gives field crews live access to job details, parts, time capture and customer sign-off — from any internet-connected device.

Access job details, customer history and site notes from any device
Log time and materials directly against the work order in the field
Capture photos, checklists and customer signatures on completion
Request parts or flag issues back to the office in real time
View and update job status without calling the office
Supports iOS, Android and any modern browser on laptop or tablet

Any Device, Any Location

Live Time Capture

Digital Sign-Off

Requires Internet

Job Costing & Billing

Know the true cost and margin of every job before you invoice. MYOB Acumatica tracks labour, materials, subcontractors and overheads against each work order — and turns completions into invoices automatically.

Track actual vs budgeted costs per job in real time
Labour, materials, subcontractor and overhead cost capture
Progress billing, milestone billing and time-and-materials invoicing
Multi-currency billing for international clients and cross-border work
Automatic invoice generation on job completion approval
Full integration with accounts receivable and financial reporting

Real-Time Margin Visibility

Flexible Billing Models

Multi-Currency

Auto-Invoicing

Inventory & Parts Management

Eliminate parts shortages and excess stock. Track every component from warehouse to service van to job site — with automatic reordering when stock hits your minimum threshold.

Track stock across multiple warehouses, vans and site locations
Reserve parts against specific work orders before technicians depart
Automatic reorder points and purchase order generation
Manage serialised and lot-tracked components for warranty purposes
Van stock replenishment — ensure field teams always have what they need
Cost parts to jobs automatically on consumption

Van Stock Tracking

Job Reservations

Auto-Replenishment

Serial & Lot Tracking

Reporting & Dashboards

Real-time dashboards give operations managers, financial controllers and directors a live view of job performance, technician utilisation and profitability — without waiting for end-of-month reports.

Live operational dashboards — jobs open, in-progress and overdue
Technician utilisation and billable hours reporting
Job profitability by customer, contract type and service category
First-time fix rate and SLA performance tracking
Revenue forecasting based on scheduled work pipeline
Custom report builder — export to Excel or integrate with BI tools

Live Operations View

Technician Utilisation

First-Time Fix Rate

Revenue Forecasting

WHO WE WORK WITH

Field Services We Support

HVAC

& MECHANICAL

Produce only when a customer order is confirmed. Every production order traces back to a sales order — costs and margin tracked per customer job.

ELECTRICAL & UTILITIES

Produce to a forecast and replenish finished goods inventory. MRP drives production based on demand signals and reorder points.

RESOURCES & MINING SERVICES

Custom products designed and built from scratch for each order. BOM and routing created during the engineering phase, linked directly to the production order.

FACILITIES & GROUNDS

Run make-to-stock, make-to-order, and project-based production simultaneously — in the same system, on the same production floor.

WHY MYOB ACUMATICA

The Business Case For
Modern Field Service ERP

Field service businesses that consolidate operations onto a single cloud ERP consistently see faster billing cycles, better margin visibility and lower administrative overhead.

01.

FASTER INVOICE CYCLES

Auto-invoicing on job completion eliminates end-of-month billing batches. Get invoices to clients within hours of job sign-off.

02.

ELIMINATE DOUBLE ENTRY

Time captured in the field flows directly to payroll and job costing.

03.

SCALE ACROSS REGIONS

One platform manages operations across Australia, PNG and Pacific territories — with multi-currency, multi-entity and multi-jurisdiction payroll built in.

04.

RETAIN TECHNICIANS

Simple mobile tools, accurate pay and clear job assignments reduce friction for field staff. Better systems mean better retention in a tight labour market.

PAYROLL FOR FIELD SERVICE

Complex Awards.
Simple Payroll.

OPERATING IN AUSTRALIA?

MYOB Acumatica Payroll is available for Australian operations only. It handles STP2 reporting, Fair Work award interpretation, penalty rates and full integration with your job costing and financial data in Acumatica

Note: MYOB Acumatica Payroll is not available for PNG or Pacific Islands operations.

Learn about Acumatica Payroll

OPERATING IN PNG OR THE PACIFIC?

SmoothPay is the right payroll solution for your field workforce in Papua New Guinea and across the Pacific Islands. Covering IRC compliance in PNG and locally compliant payroll across 13 Pacific nations — it's lightweight, purpose-built and works alongside MYOB Acumatica or as a standalone system.

Learn about SmoothPay

Ready to run a tighter operation?

Talk to Indivia International about implementing MYOB Acumatica for your field service business.
We'll scope a solution around your workflows