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Field Service

MYOB Acumatica is designed to help service-based businesses manage scheduling, dispatching, service orders, contracts, inventory, and billing - all in one integrated platform.

It seamlessly connects field operations with CRM, inventory, and financials, delivering real-time visibility and efficiency from the office to the field.

Service Order Management

Scheduling, Dispatch & Calendar Boards

Mobile Field App

Equipment & Asset Management

Inventory Management

Service Contracts
& Preventive Maintenance

Time Tracking & Billing

CRM & Customer Portal

Reporting & Dashboards

  • Create, assign, and manage service orders

  • Track service type, location, priority, equipment, and technician notes

  • Automate status updates and alerts

  • Link to contracts, warranties, and customer equipment records

  • Drag-and-drop scheduling board with color-coded statuses

  • Technician skill matching and real-time availability

  • Route optimization and travel time estimation

  • Reassignment and rescheduling with conflict alerts

  • Technicians access schedules, service orders, and customer info via mobile

  • Capture time, parts used, signatures, and photos in the field

  • Real-time updates to office; online or offline operation supported

  • Track customer-owned equipment with history, warranties, and parts

  • Schedule and manage preventive maintenance

  • Manage installation, repairs, and replacements

  • Real-time visibility of technician truck stock and warehouse inventory

  • Issue and return materials from field or warehouse

  • Automate replenishment and track serial/lot numbers

  • Create recurring maintenance plans and service schedules

  • Manage contract terms, pricing, and billing cycles

  • Auto-generate service orders based on schedules

  • Capture labor, travel time, materials, and expenses

  • Generate invoices automatically from service orders

  • Support for flat rate, time & materials, and contract billing

  • Integrated with payroll and financial modules

  • View full customer history, communications, and preferences

  • Self-service portal for service requests and status tracking

  • Upsell services with linked CRM and sales workflows

  • Role-specific dashboards for dispatchers, managers, and technicians

  • KPIs for response time, first-time fix rate, technician utilization

  • Customizable reports for contracts, costs, and profitability

For field service teams operating across Australia, PNG and the Pacific Islands, our systems ensure payroll compliance with ATO reporting requirements in Australia and tax obligations under the PNG Internal Revenue Commission — even for crews working across multiple jurisdictions.
Key Benefits
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  • Improve first-time fix rates and customer satisfaction

  • Optimise scheduling and dispatch for better resource utilization

  • Gain real-time visibility into field operations and inventory

  • Automate billing and reduce paperwork

  • Streamline communication between field staff and the back office

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