Our Services
ERP Implementation & Planning
Indivia International helps organisations successfully adopt ERP systems with clear guidance from strategy to deployment.
Our planning services cover business needs assessment, requirement definition, ERP selection, and roadmap development. The implementation services include system setup, data migration, integration, testing, training, and go-live support.
We use the PRINCE2 framework for strong project governance, ensuring minimal disruption, faster ROI, and a scalable ERP foundation. With certified consultants leading the process, your ERP will align with business goals, reduce risks, and deliver long-term value.
Why would this assist you?
Clear Direction from Day One
You’ll start with a structured discovery process that defines your goals, KPIs, and success criteria. We also assess integration and data migration requirements so you have a roadmap tailored to your business.
A System Designed Around Your Business
Your workflows are mapped into Acumatica’s modules, with customised dashboards, automations, and configurations. Whether you need multi-entity, multi-currency, or industry-specific setups, the system will be built to fit you.
Data You Can Trust
We clean and validate legacy data before migration to ensure accuracy and integrity. Repeatable import processes are established so your data remains reliable long after go-live.
Confidence for Your Team
With role-based training, documentation, and UAT support, users feel confident before the system goes live. Knowledge transfer ensures your internal team can carry the system forward.
Smooth Launch and Ongoing Support
Go-live is supported by on-site or remote assistance, immediate issue resolution, and a stabilisation period. You’ll also have the option of ongoing optimisation and system reviews to keep your ERP future-ready.
Operational Support Services
Our operational support services keep your ERP system running smoothly after implementation. We provide monitoring, troubleshooting, performance tuning, user support, and security management to ensure reliable day-to-day operations.
With expert assistance for platforms like Acumatica and MYOB Advanced, we help optimize processes, resolve issues quickly, and adapt your system as business needs evolve.
By reducing downtime and improving efficiency, our support ensures maximum uptime, user confidence, and long-term ERP performance—so you can focus on growing your business.
Why would this work for you?
Always-On System Monitoring
Regular health checks, patch management, backups, and integration oversight keep your ERP stable, secure, and reliable.
Secure User Management
We handle onboarding, permissions, and role reviews so your team has the right access while maintaining compliance and data security.
Smooth Business Processes
From finance and sales to inventory and projects, we troubleshoot, fine-tune, and improve workflows as your business evolves.
Fast, Reliable Support
With a responsive helpdesk, defined SLAs, and multiple support channels, issues are resolved quickly and thoroughly.
Clear Insights & Reporting
We help set up reports, create dashboards, and optimise analytics so you always have accurate, actionable data.
Confident, Skilled Users
On-demand guidance, refresher training, and knowledge transfer empower your team to use ERP effectively.
Future-Ready System
Regular reviews and recommendations ensure your ERP scales with your growth and stays aligned with business needs.
Business Process Improvements
Our BPI services focus on analysing and optimising your existing workflows to boost efficiency, cut costs, and remove bottlenecks. We assess current processes and redesign them to better align with your business goals.
BPI goes beyond automation—it ensures people, technology, and processes work together to deliver measurable outcomes. This includes improving productivity, compliance, and customer satisfaction across departments.
The result is a more agile and scalable organisation, capable of adapting quickly to market changes while continuously improving performance.
Why would this work for you?
Clarity Through Process Discovery
We review your current workflows, engage stakeholders, and identify gaps or inefficiencies—benchmarking performance against industry best practices.
Smarter Process Design
Future-state workflows are mapped with clear recommendations to cut manual steps, streamline approvals, and introduce automation where it makes sense.
Technology That Fits
We align your ERP, CRM, and finance systems with your process goals, recommending modules or integrations that boost efficiency.
Stronger Change Adoption
With training, communication strategies, and empowered process champions, we make sure changes are embraced across the organisation.
Measurable Performance Gains
KPIs, dashboards, and ongoing monitoring ensure improvements are visible, trackable, and continuously refined.