Question 1

What regions do you support?

Accepted Answer

At Indivia International we specialise in Australia, Papua New Guinea and the Pacific Islands. Whether you're in Sydney, Port Moresby or Suva, we can assist with ERP-software implementation, payroll and business improvement solutions.

Question 2

Which payroll systems do you offer?

Accepted Answer

We supply and support SmoothPay, MYOB Acumatica Payroll as well as help clients migrate from legacy systems (such as MYOB Exo payroll modules) to modern cloud-based solutions.

Question 3

How long does implementation typically take?

Accepted Answer

Implementation time depends on several factors: the size of your business, complexity of processes, data migration needs, number of integrations (e.g., timesheets, HR, external systems). 
For a standard rollout we work with you to develop a realistic timeline during our discovery phase.

Question 4

How do you handle data migration from legacy systems?

Accepted Answer

We begin with a data audit and mapping process, extract your existing data, cleanse and format it, and import into the new system. Then we validate results and train your team. We also manage change-management to smooth the transition.

Question 5

What training and support do you supply?

Accepted Answer

We provide user training, administrator training, documentation, and ongoing support contracts for MYOB Exo Business, MYOB Acumatica and SmoothPay. We tailor our support to your region and business needs.

Question 6

How much does it cost to implement these solutions?

Accepted Answer

Cost varies by product, number of users, modules required, integrations, data volume and region. During our discovery phase we provide a tailored proposal that covers licensing, implementation, training and support.