ERP IMPLEMENTATION & PLANNING
Built Right From Day One
Our implementation services cover business needs assessment, requirements definition, system setup, data migration, integration, testing, training, and go-live support. Every engagement is scoped and delivered under the PRINCE2 project management framework.
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Implementations are configured to meet the specific compliance requirements of each region — from ATO and Fair Work obligations in Australia to IRC tax requirements in PNG and applicable standards across Pacific Island jurisdictions.
Clear direction from day 1
A structured discovery process defines goals, KPIs, success criteria, integration requirements, and a roadmap tailored to your business before any build work begins.
A system designed around your business
Workflows are mapped into Acumatica's modules with customised dashboards, automations, and configurations — including multi-entity, multi-currency, and industry-specific setups.
Data you can trust
Legacy data is cleaned and validated before migration. Repeatable import processes are established so data integrity is maintained long after go-live.
Confidence for your team
Role-based training, documentation, and UAT support ensure users are ready before the system goes live. Knowledge transfer positions your internal team to carry the system forward.
Smooth launce and ongoing stabilisation
Go-live is supported by on-site or remote assistance, immediate issue resolution, and a defined stabilisation period before handover to ongoing support.
Always-On System Monitoring
Regular health checks, patch management, backups, and integration oversight keep your ERP stable, secure, and reliable day to day.
Secure User Management
User onboarding, permission management, and periodic role reviews maintain compliance and data security as your team changes.
Process & Workflow Support
Finance, sales, inventory, and project workflows are troubleshot and fine-tuned as your business evolves — keeping the system aligned with how you actually operate.
OPERATIONAL SUPPORT SERVICES
Your System Always Running
Our operational support services keep your ERP system performing after implementation. We provide monitoring, troubleshooting, performance tuning, user support, and security management for MYOB Acumatica and MYOB Exo environments.
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Support is available across all regions Indivia operates in — Australia, Papua New Guinea, and the Pacific Islands — with defined SLAs and multiple contact channels.
Fast, Reliable Helpdesk
A responsive support team, defined SLAs, and multiple contact channels mean issues are resolved quickly and thoroughly — without long wait times.
Reporting & Analytics Support
We configure reports, build dashboards, and optimise analytics so your team always has accurate, actionable data from the system.
Future-Ready Reviews
Regular system reviews and recommendations ensure your ERP scales alongside business growth and stays aligned with operational needs.
BUSINESS PROCESS IMPROVEMENTS
Better Processes.
Measurable Results
Indivia's BPI services analyse and optimise your existing workflows to improve efficiency, reduce costs, and remove bottlenecks. Current processes are assessed, future-state workflows are designed, and technology is aligned to support the outcome.
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BPI spans people, technology, and process — improving productivity, compliance, and customer satisfaction across departments, and building a more agile, scalable organisation.
Clarity through process discovery
Current workflows are reviewed, stakeholders are engaged, and gaps or inefficiencies are identified — benchmarked against industry best practices to establish a clear baseline.
Smarter process design
Future-state workflows are mapped with clear recommendations to reduce manual steps, streamline approvals, and introduce automation where it delivers genuine return.
Technology that fits
ERP, CRM, and finance systems are aligned with process goals. Where gaps exist, specific modules or integrations are recommended to close them.
Stronger change adoption
Training, communication strategies, and empowered process champions ensure that changes are understood and adopted across the organisation — not just documented.
Measurable performance gains
KPIs, dashboards, and ongoing monitoring ensure improvements are visible, trackable, and continuously refined over time.